Help Center

What can we help you find?

Getting Started

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To review your account information:

  • Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
  • Click on “My Profile & Preferences” in the drop down.
  • On the "Account" tab, you can view or edit your shipping address, facility name, and phone number.
  • Click the Edit icon to begin editing any information that needs to be updated.
  • Click the "Save" or "Update" button to finalize your changes.


NOTE: Changing your address will prompt our internal teams to review your account information to ensure all licensing and authorizations are still valid. This may delay shipping for products like Yellow Fever vaccine.

To create a new account, you'll need your facility's state license information including the name of the license holder, state license number, and expiration date.

If you are a pharmacy and the license holder is a corporate entity, please call us at 1-800-VACCINE (1-800-822-2463) and we can help you set up your new account.

If you have a DEA or HIN number, you may include those as well but they are not necessary to create your account. 

General

To reset your password:

  • Click the login button at the top of the log in page.
  • Look for the "Forgot username or password" link below the login fields and click it.
  • On the reset page, enter the email address associated with your username in the second field, labeled "Reset password".
  • Click "Continue".


Keep an eye on your inbox; we’ll send you an email with instructions on what to do next. If you don't receive anything within 30 minutes, reach out to our representatives at 1-800-VACCINE (1-800-822-2463). Be sure to check your spam folder just in case.

Resources

To view historic data about your orders:

  • Click on "Reports" in the top navigation.
  • When the page loads, you'll see a list of reports.
  • Run the report that best fits your needs.
  • You'll be able to customize the time frame before the report run.
  • See our Reporting Quick Guide to learn more about filtering and downloading data from our reports.

Resources

To find your username, you'll need to:

  • Click the login button at the top of the log in page.
  • Look for the "Forgot username or password" link below the login fields and click it.
  • On the reset page, enter the email address associated with your username in the first field, labeled "Recover username".
  • Click the "Submit".


Keep an eye on your inbox; we’ll send you an email with instructions on what to do next. If you don't receive anything within 30 minutes, reach out to our representatives at 1-800-VACCINE (1-800-822-2463). Be sure to check your spam folder just in case.

Resources

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Orders and Shipping

To view your order history:

  • Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
  • Click on “Order History” in the drop down.
  • You can click the order number to review the order details to find what you're looking for.
  • Click the invoice link in the table from the coordinating order to view a PDF copy.
  • You can also use the left hand filters to search for specific orders or invoices. Be sure to click the "Apply Filters" button to narrow your results.

Resources

There are a few ways to track your order:

  • On your "Account Overview" page, scroll down to your "Orders" widget. You'll see the 10 most recent orders listed. Here you'll find a clickable link under the "Tracking #" column.
  • You may also navigate to your "Order History" page. Hover your mouse over “My Account” at the top, right of the screen (above the cart icon). Click on “Order History” in the drop down. Here you'll see a full list of all of your orders. You'll find the same "Tracking #" column containing one or more clickable links that will take you to the carrier's website to track that shipment.
  • Keep you eye on your inbox as well. We will email you an advance shipping notice containing your tracking information. You may also receive a text alert if you have opt into text alerts for that shipment.


NOTE: You may have more than one tracking number if your shipment included Merck Drop Ship products, Medical or Surgical supplies, or was a larger order. 

Resources

There are two simple ways to create a favorite order:

Order History:

  • Open one of your past orders in "Order History" by clicking the order number to view the order details.
  • At the top right below the cart icon, click the "Add to my favorites" link.
  • You'll need to create a name for your new favorite and click "Save".
  • Then you'll be able to access your "Favorite orders" at any time by clicking the favorites icon (a box with a heart below the "Logout" link).


Save from your Cart:

  • Add everything to your cart.
  • Hover over or click on your cart icon.
  • Then look for the "Add to favorites" button and click it.
  • You'll need to create a name for your new favorite and click "Save".
  • Then you'll be able to access your "Favorite orders" at any time by clicking the favorites icon (a box with a heart below the "Logout" link).

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Returns

Our returns policy can be found online in our Term & Conditions document linked below.

During our busiest times, can take up to 6 weeks to process your return and receive your credit. If you have not received your credit after 6 weeks, please reach out to us at 1-800-VACCINE (1-800-822-2463).

To decrease the processing time for your return, we suggest:

  • Including only the number of boxes you need in the estimate for your return. Inmar may wait up to 2 weeks for additional boxes before they begin processing your return.
  • Including the RA on the outside of the box for normal returns or inside the bag for mixed returns.

Resources

Ava, what's my return status mean?

Once you're logged into your VaccineShop account:

  • Click "Returns" in the top navigation.
  • Search for the non-Influenza product(s) you want to return in the search box OR find the Influenza product you want to return in the Influenza table.
  • Add the number of doses you're returning.
  • Enter the number of boxes you will use to ship back your vaccines and biologics.
  • Review your return, place a check in box to show you've read our terms and condition, and click submit! 

Resources

Let Ava walk you through how to create a return

Ava, Cómo hago para crear una devolución?

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Billing and Payments

To update your payment information:

  • Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
  • Click on “My Profile & Preferences” in the drop down.
  • From your Profile page, click the "Payment" tab. Here you can add or edit the credit cards or checking accounts we have on file, change your default payment preference, or update your payment method (i.e. bill me later, pay by card).
  • Click the Edit icon to begin editing any information that needs to be updated.
  • Click the "Save" or "Update" button to finalize your changes.


NOTE: At this time you can only select a payment method if your default payment preference is credit card. The Payment tab will only be available for you if your account is responsible for bill payment.

Resources

To update your electronic billing information:

  • Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
  • Click on “My Profile & Preferences” in the drop down.
  • From your Profile page, click the "Billing" tab. Here you can update settings around account statements and invoices.
  • Click the Edit icon to begin editing any information that needs to be updated.
  • Click the "Save" or "Update" button to finalize your changes.



This option will only be available if your account is responsible for bill payment.

Resources

To view and download copies of your invoices:

  • Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
  • Click on “Order History” in the drop down.
  • You'll be able to search using the options in the left rail or you can click the order number to review the order details to find what you're looking for.
  • Click the invoice link from the coordinating order to view. You can also use the left hand filters to search for specific invoices. Be sure to click the "Apply Filters" button to narrow your results.


You can download information on this page into a spreadsheet or PDF using the icons in the upper right corner.

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My Account

To update your email address, you’ll need to:

  • Log in to the site.
  • Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
  • Click on “My Profile & Preferences” in the drop down.
  • Scroll down to the “eMail” header and click “Edit” to make your updates.

Resources

To update your receiving hours for standard orders:

  • Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
  • Click on “My Profile & Preferences” in the drop down.
  • From your Profile page, click the "Account" tab. Here you can edit your receiving hours by clicking the pencil icon. Look for the section below your address information.
  • Click the Edit icon to begin editing any information that needs to be updated.
  • Click the "Save" or "Update" button to finalize your changes.  

Resources

We'll need to help you with that. Please reach out to us at 1-800-VACCINE (1-800-822-2463) or Vaccineshoppe.svc@sanofi.com. Our account representatives will be happy to help.

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Product and Catalog Information

Once you find the items you need:

  • Use the "Quantity box" to define how many you need
  • Click the “Add to Cart” button to add the product to your cart.

Resources

We suggest placing these orders Monday-Wednesday by 12 pm Eastern. These products can take 3-4 days to arrive at your facility.

To browse only products on your formulary:

  • Hover over the "Order Products" link in the top navigation.
  • Then select the "MY FORMULARY" link in the flyout menu. Thiss will take you to an abbreviated catalog showing just the items on your formulary.
  • From here, you can browse the formulary and add products to your cart as normal.


If you're already in the catalog,

  • Look for the "MY FORMULARY" link in the left rail.
  • Click it to filter to your customized catalog.


NOTE: When interacting with your formulary page, you'll still have to select the correct presentation for multi-presentation products. You will not be able to order any products that are not included in your formulary.

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Influenza Information Hub

Every box of Fluzone High-Dose Quadrivalent vaccine contains 10 single dose syringes, however, 10 syringes may be packaged in one of two different ways. Please see the document below for more detailed information around your Influenza shipment.

Resources

When you're viewing your "Influenza Dashboard", in the left rail you'll see the corresponding year noted above the reservation number. If you are adding doses to the current season's reservation, you will receive a calendar pop up showing the products that are available to ship immediately. You'll also be able to select your preferred shipping date for the available products.

Look for updates in the alerts section of your "Account Overview" page from the VaccineShop and Influenza teams. These will let you know when Influenza vaccines begin shipping immediately.

To confirm your Influenza reservation:

  • Click the "Influenza Vaccines" link in the header menu to go to your "Influenza Dashboard". 
  • Once the dashboard loads, look for the reservation number you want to review from the navigation menu on the left side of the page and click on it. If multiple reservations exist for the respective season, you may need to utilize the dropdown to find the reservation. Unconfirmed reservations will display a red, exclamation mark icon. 


NOTE: There may be more than one season of Influenza products displayed. The corresponding year will be noted above the reservation number(s).

  • The reservation you clicked will now populate the center of the dashboard.
  • Click the "Edit reservation" button.
  • VaccineShop will guide you step by step through confirming your reservation. If applicable, feel free to make any updates you need on products, doses, etc. Your reservation will be fully confirmed once all steps are completed and you click submit.


Once confirmed, your reservation on the dashboard will now show a check mark icon in green.

Resources

Ava, How do I reserve Influenza vaccines?

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