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Returns
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Our returns policy can be found online in our Term & Conditions document linked below.
Once you're logged into your VaccineShop account:
- Click "Returns" in the top navigation.
- Search for the non-Influenza product(s) you want to return in the search box OR find the Influenza product you want to return in the Influenza table.
- Add the number of doses you're returning.
- Enter the number of boxes you will use to ship back your vaccines and biologics.
- Review your return, place a check in box to show you've read our terms and condition, and click submit!
Resources
Let Ava walk you through how to create a return
Ava, Cómo hago para crear una devolución?
Once you're logged into your VaccineShop account:
- Hover over "Returns" in the top navigation.
- Click on Return History.
- Once the page loads, scroll down to see the latest update on your return or Click "Add a box" if you need an addition box to send back.
Keep an eye on your inbox. We'll send you notifications as your return hits key milestones.
Resources
Let Ava guide you through our returns process
Ava, Cómo hago para crear una devolución?
RA Issued: Return has been initiated by submitting the return form and Inmar is waiting to receive the return box(es) for processing.
Received: Shipped return box(es) have been received by Inmar and are in queue for processing.
Processed: Return has been processed by Inmar and the details are on their way to the Sanofi team.
Complete: Return complete and credit has been issued by Sanofi as applicable.
Resources
Ava, what's my return status mean?
Ava, qué sucede después de enviar mi devolución?
During our busiest times, can take up to 6 weeks to process your return and receive your credit. If you have not received your credit after 6 weeks, please reach out to us at 1-800-VACCINE (1-800-822-2463).
To decrease the processing time for your return, we suggest:
- Including only the number of boxes you need in the estimate for your return. Inmar may wait up to 2 weeks for additional boxes before they begin processing your return.
- Including the RA on the outside of the box for normal returns or inside the bag for mixed returns.
Resources
Ava, what's my return status mean?
Once you're logged into your VaccineShop account:
- Hover over "Returns" in the top navigation.
- Click on "Return History".
- Once the page loads, scroll down to see the latest update on your return.
- Look for the return you want to add to and click the "..." to open the "Actions Menu".
- In the "Actions Menu", click "Add shipping boxes & additional RAs". This will open a modal window.
- Add as many boxes as you need and click "Update".
- Then you'll be able to download and print the RA labels that you just added.
Resources
Let Ava walk you through how to create a return
Ava, Cómo hago para crear una devolución?