Welcome to the Online Support Center

Return Center Quick Guide

Easily return expired vaccines and view the status of your past returns using VaccineShoppe's Return Center. This Quick Guide walks you through the steps you'll need to make returns a breeze this season.

Order Tracking Quick Guide

Confused about where to find the tracking number or packing slip for your order? Download this quick reference for simple steps to find your order related documents.

New Customer Form

To create your new customer profile, please complete the following information and fax it to 1-866-832-9383. Any missing information could delay the creation of your account.

Username and Password Quick Guide

Learn how to recover username and password information and update your profile and preferences.

SMS Flu Order Notification Quick Guide

Enroll your Flu order in SMS notification to track your shipments from order purchase to delivery.

SMS Order Notification Quick Guide

Enroll your order in SMS Notifications to track your shipments from purchase to delivery.

VaccineShoppe Quick Guide

Learn how to complete everyday transactions on VaccineShoppe.com such as managing your account, placing an order, and paying invoices by reviewing this condensed guide.

Invoice and Payments Quick Guide

This quick guide walks you through everything from viewing your invoices online to scheduling payments and applying credits.

Central Approver Quick Guide

Review and manage order placed by your organization with ease. This quick guide will outline the steps your approvers and delegates need to review, approve, or reject orders.

Reporting Quick Guide

Understand your business needs and ordering trends using VaccineShoppe Reporting. This quick guide will outline some tips and trips to using our online reporting suite.

Video Library

How to create an account and log in

Need help onboarding a new site? This video will walk them through setting up a new account, creating a new user, and logging in for the first time.

How to submit an order

Need help placing an order? This video walks you through the basics of finding the products you need, adding to cart, and submitting your order.

How to unpack a vaccine order

This video walks you through the basics of unpacking your shipment.